PROCEDURE FOR VULNERABLE PEOPLE

Making a claim can be difficult, especially when you are of ill health or living alone. That's where our policy for vulnerable people comes in.

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We will support you every step of the way and adhere to your needs throughout the entire process - just ask!

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Some of the things we can do are:

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- Taking our time to ensure you understand each step as we move through the claim process

- We can conduct a video call rather than attend in person

- If you want someone to be at home with you when we visit, we can arrange a time around you

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Through all of this, we will not rush you or make any assumptions. We will be as clear as possible with our communication and listen to your needs.

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We will spend the time required to make this process as simple and as stress free as possible.